Rick Kirschner's Articles in Business - Article Viral

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Rick Kirschner's Articles in Business

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The Right Way To Treat Customers, Even When They Are Wrong You are, no doubt, familiar with the saying, ‘The customer is always right!’ Well, there are all kinds of reasons to believe that ‘the customer is always right’ is wrong. And I have to agree with people who say that it’s wrong. But here’s the rub. If your interest is bringing about positive change between employees and customers, it’s still right! Let me explain. Motivate Your Team With The Power Of Positive Persuasion Persuasion is the deliberate attempt to influence another person’s map of reality in order to get a change in their thoughts and actions. So how can you leverage the power of persuasion to increase the motivation and performance of your people when they work as a team? Here are the keys. Obstacles and Keys to Effective Team Coaching Learn about the common obstacles to effective coaching, and essential skills necessary for managers to build their authority and successfully coach their teams to great results.