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Don R. Crawley's Articles

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Understanding the Fundamentals of Ethernet In this brief article, you'll learn the basics of how Ethernet works in modern computer networks and cabling options for your network. How to Get Help in Linux The Linux operating system includes substantial built-in help systems. In this article, veteran I.T. guy Don R. Crawley explains how to find and use Linux help systems. The Three Secrets to Profitable Email Marketing Legitimate email marketing is a very powerful tool for your business...if you use it correctly. In this concise article, you'll learn the three keys for profitable email marketing and how you can use it successfully in your business. How to Create and Manage Access-Control Lists on Cisco ASA and PIX Firewalls Learn the fundamentals of building and managing access-control lists on a Cisco ASA or PIX firewall in this soundtraining.net "How-to" guide. Understanding the Eight Base Commands on a Cisco ASA Security Appliance In this brief article, speaker and veteran I.T. guy Don R. Crawley explains the eight basic commands needed to enable basic firewall functionality on a Cisco ASA Security Appliance. Configure NAT Using Port Address Translation on a Cisco Router In this brief article, veteran IT guy Don R. Crawley explains how to configure Port Address Translation on a Cisco router in four simple steps. I don't have a clue what you just said Communication is really easy, but somehow we've hidden our plain language messages behind shrouds of cliches, jargon, and metaphors. In this article, veteran communication expert Don R. Crawley makes the case for plain speaking. Remotely manage Windows systems from the command line Remotely manage Windows systems from the command line using the PsTools suite of free utilities. PPTP and HTTP Port Forwarding with Static NAT on a Cisco Router In this brief article, you'll learn how to configure PPTP and HTTP port forwarding on a Cisco router using static NAT to allow Internet users to connect to internal resources. Delighting Your User, Part Four: Showing and Maintaining Competence In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for both demonstrating competence and maintaining competence as a technical support provider. He provides practical, real-world techniques for the support desk engineer to use to demonstrate and maintain competence. Delighting Your User: Providing Responsive End User Support In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for providing outstanding end-user tech support by making sure your users say you're responsive to their needs. He provides practical tips you can use right away to delight your end users. Password Recovery on the Cisco ASA Security Appliance In this easy-to-understand article, soundtraining.net's president and chief technologist Don R. Crawley, CCNA-certified, provides step-by-step procedures for resetting the privileged mode password on the Cisco ASA Security Appliance. How to Deliver Technical Support that Delights the End User, Part Two In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for providing outstanding end user tech support and shows simple and practical techniques for doing it. Cisco PIX/ASA Security Appliance: How to Configure Banners In this brief, easy-to-understand article, writer, speaker, trainer, and veteran IT guy Don R. Crawley explains the simple steps to configuring banners on Cisco security appliances. How to Deliver Technical Support that Delights the End User In the first of this series of articles on delighting end users, writer, speaker, trainer and veteran IT guy Don R. Crawley shows tehnical support personnel simple, practical ways to deliver oustanding end user technical support while, at the same time, making their jobs easier and more satisfying.

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